Downtown Feather - Egyptian Cotton Bedding and More
Bookmark this page Tell A Friend
800-383-3696 free shipping
on all orders over $75
Search

HOME Down and Fabric Guide Customer Service Shipping Policy About Us Contact Us Shopping Bag





ecommerce provided by Yahoo! Small Business

SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment
Down Town Feather is upfront

BizRate Customer Certified (GOLD) Site - Down Town Feathers Reviews at Bizrate
Nextag Seller
Down Town Feathers is a ShopWiki Approved Store

Find Downtown Feathers Coupons on BeFrugal.com
Shipping Policy


Shipping Cost



All orders over $75 ship free of charge in the continental US. For all other orders, shipping will be calculated at checkout.

[top]





Where we ship



Currently we ship to addresses within the contiguous 48 states of the US and Internaional. If you live outside the continental United States (ie. Canada, Alaska or Hawaii or International), you must checkout with Bongo Internatioanl. See below for instructions.



International Shipping Now Available!

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.



Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

Step-By-Step Order Guide

  1. Shop for your items on our website and add them to your cart.
  2. Setup your Bongo International account by clicking the below image.
  3. After signup, Bongo will provide you with your very own US address.
  4. Back at our site, proceed to checkout.
  5. Enter your new US address supplied by Bongo as both your BILLING & SHIPPING Address.
  6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
  7. Choose your domestic shipping method, and Place Order.
  8. Once completed, finish your verification process with Bongo.
  9. Bongo will take over from here, so communicate directly with them for delivery of your order.


If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.



Click Below to Get Started!








[top]

Delivery times



We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received and your credit card information matches the information you supplied with your order, here is what you can expect?

UPS Domestic:

All orders will be shipped in 2-7 Business days (depending on the items ordered) from when your order is placed. Sholuld there be a delay in processing your order, we will notify you by e-mail. Shipping transit time is in addition to the lead time listed.

IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.



[top]

Method of delivery



The majority of items are shipped via FedEx Ground or UPS, but for larger items we might use specialized freight carriers.