on orders of $99 or more
All orders over $99 ship free of charge in the continental US. For all other orders, shipping will be calculated at checkout.
Currently we ship to addresses within the contiguous 48 states of the US and Internaional. If you live outside the continental United States (ie. Canada, Alaska or Hawaii or International), you must checkout with Bongo Internatioanl. See below for instructions.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received and your credit card information matches the information you supplied with your order, here is what you can expect?
All orders will be shipped in 2-7 Business days (depending on the items ordered) from when your order is placed. Sholuld there be a delay in processing your order, we will notify you by e-mail. Shipping transit time is in addition to the lead time listed.
IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
The majority of items are shipped via FedEx Ground or UPS, but for larger items we might use specialized freight carriers.